Lenovo Customer Service is the Best

I call several of the name brand computer manufacturers regularly, and I have gotten used to obscenely long hold times and a high level of customer no-service. Like most Americans, I’ve gotten used to being treated like a number by big corporate machines. So, when I had to call Lenovo recently, I was amazed. They answered the phone promptly, they were pleasant, I wasn’t left on hold forever while “The Girl From Ipanema” played in the background, and I wasn’t passed around to three or four different people who either didn’t want to help or couldn’t help. Also shocking was that the person who answered the phone spoke understandable English!

Customer service quickly agreed to send me the computer part I needed, and I was off the phone within 6 or 7 minutes of having placed the call. I spoke to them about 3:00 in the afternoon and the next morning at 8:00 FedEx delivered the part I ordered! I had expected to wait at least 3 or 4 days for it.

On top of all this, their computer is a quality machine that is built to last and doesn’t come filled with bloatware and trialware. I have a custom built desktop computer that I love using, and a brand X laptop that is getting traded in next time I need one for a Lenovo. Quality and customer service should be rewarded.